Frequently Asked Questions

What is NetSet?

NetSet is an online platform that lets you discover, book, and pay for padel courts at venues across your city and beyond. We partner with verified padel clubs and sports facilities so you can find and secure a court in minutes, from any device.

Is NetSet free to use?

Yes. Creating an account and browsing available courts is completely free. You only pay when you make a booking, and the price you see is the price you pay — we do not add hidden service fees on top of the court price.

How do I create an account?

Simply enter your email and/or mobile phone number and we'll send you a one-time passcode (OTP) via email and/or SMS. Enter the code to verify your identity and complete your profile. No passwords required — signing in works the same way every time.

I didn't receive my OTP. What should I do?

First, check that you entered your correct email and/or mobile number. OTP codes arrive within 30 seconds. If you haven't received one after two minutes, tap "Resend code". If the problem persists, check your junk/spam folder, ensure SMS is enabled on your device, and contact us at support@netset.me.

Can I use NetSet without a smartphone?

Yes. Our platform is fully accessible via a desktop or laptop web browser. You will still need an email address and/or mobile number to receive your login OTP.

How do I find a court?

Use the Find Courts page to search by city or location. You can filter results by date, time, surface type (indoor/outdoor), and price range. Select a venue to view its courts and available time slots.

Can I book a court for a group?

Yes. When booking, you can specify the number of players. The booking confirmation will include all the details your group needs. Please check the venue's maximum player capacity for each court before booking.

How far in advance can I book?

Booking windows vary by venue. Most venues allow bookings up to 14 days in advance. Some premium venues may allow longer windows. The available slots shown in the calendar are always up to date.

Can I book recurring sessions (e.g., weekly)?

Recurring booking is on our product roadmap. For now, each session must be booked individually. We recommend checking availability regularly for your preferred time slot.

What details do I need to bring to the venue?

Your booking reference number (sent via SMS and/or email) is all you need. Show it to the venue reception on arrival. Some venues may also ask for photo ID.

What payment methods are accepted?

We accept major credit and debit cards (Visa, Mastercard) and popular digital wallets where available. Some venues also accept cash or card payment on arrival — the accepted methods are shown clearly at checkout.

Is my payment information safe?

Yes. Your card details are processed directly by our PCI-DSS compliant payment provider and are never stored on NetSet servers. All transactions are encrypted with TLS/SSL.

Will I receive a receipt?

Yes. A payment receipt is sent to your registered email address and/or as an SMS summary after each confirmed booking.

Are there any booking fees?

The price displayed on the booking page is the total amount you pay. There are no additional booking or service fees added at checkout.

Can I cancel a booking?

Yes, you can cancel from the My Bookings section of your account. Each venue sets its own cancellation policy, which is displayed clearly before you confirm payment. Refund amounts depend on how far in advance you cancel.

What is a typical cancellation policy?

Policies vary by venue, but a common structure is: full refund if cancelled more than 24 hours before the slot; 50% refund if cancelled 12–24 hours before; no refund if cancelled less than 12 hours before. Always check the specific policy on the booking page before confirming.

What if the venue cancels my booking?

If a venue cancels, you will receive a full refund to your original payment method. We will also try to help you find a replacement court. Refunds typically appear within 5–10 business days.

How long do refunds take?

Approved refunds are processed within 3–5 business days on our end. Your bank may take an additional 3–5 business days to reflect the credit. Total time is typically 5–10 business days from the date of cancellation approval.

How do venues get listed on NetSet?

Venues apply to list on NetSet and are reviewed by our team before being approved. We verify venue details and ensure they meet our quality standards. Only approved venues appear on the platform.

What if a court is not as described?

If you arrive and the court or facilities do not match the listing, please report it to us at support@netset.me with photos if possible. We take listing accuracy seriously and will investigate all complaints.

Can I leave a review?

Yes. After a completed session, you'll be invited to rate the venue and leave a written review. Your feedback helps other players and encourages venues to maintain high standards.

Will the venue see my personal details?

No. NetSet does not share your name, phone number, email, or payment details with venue owners or managers. Venues see only that a court has been booked for a specific time — not who you are.

How do I update my profile?

Go to My Account from the navigation menu. You can update your display name, email address, and notification preferences at any time.

Can I change my phone number?

Your phone number is tied to your account for authentication. To change it, contact support@netset.me and we'll guide you through a secure verification process.

How do I delete my account?

You can request account deletion by contacting privacy@netset.me. Under GDPR, we will action your request within 30 days. Note that we may retain certain records (such as payment history) for legal compliance purposes as described in our Privacy Policy.

The platform is not loading. What should I do?

Try refreshing the page, clearing your browser cache, or using a different browser. Check our social media for any known outages. If the issue persists, contact support@netset.me.

How do I report a bug or technical issue?

Email support@netset.me with a description of the issue, the device and browser you were using, and any screenshots if possible. We aim to respond within 24 hours.